Customer Experience Roadmap

A strategic path to customer obsession.

The Valorem CX Roadmap Engagement delivers an at-a-glance view of investment recommendations with phase and sequence details for quick and maximum impact. This engagement is designed for business and technology executives seeking alignment and agility across business units to better serve your customers and achieve competitive advantage. Our experts facilitate collaborative discovery to help you break down silos and identify mission critical initiatives for reaching your CX goals.

Our approach enables you to define your CX vision, success metrics and a roadmap to your desired end state. The result is a documented understanding, plan and budget for the technical, business, governance and change initiatives you will need to substantially drive CX across the entire customer journey.

Valorem’s CX Roadmap Components:

  • Customer 360° Profile - CRM, Customer Insights, and additional customer data platforms
  • Customer-Obsessed Culture – design thinking, co-creation, service recovery design, and expansive visibility.
  • New Customer Acquisition - website, marketing automation, performance insights and campaign optimization.)
  • Retention & Customer Lifetime Value- cross-sell/upsell platforms, Voice of Customer (VoC), customer experience/service/support.

Ask for more information on our CX Roadmap and other Customer experience solutions and be on your way to memorable, loyalty building customer experiences today!

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